Juilliard Website Privacy Policy: Your Privacy Rights

Juilliard works with a variety of third party businesses to collect and manage information provided from, and provide services to prospective students, applicants, current students, alumni, purchasers and consumers of our digital products, employers and other site users. As part of these services, certain companies operate websites or online features on behalf of Juilliard and may display Juilliard’s name, logo or other information on their sites. These sites are not owned or controlled by Juilliard, and this Policy does not govern these sites.  These organizations have their own privacy policies which explain how they will use, protect and share your information, and we encourage you to read them. We have included links to some of these third party privacy policies below.

• Online Application: The privacy statement for the third party we use to collect certain online application information can be found here. 
• Purchase of Digital Products: Our digital applications are available from Apple’s App Store.  Apple’s App Store Privacy Policy is available here.
• Jobs & Internship:  JobScore hosts the “Jobs & Internship” feature found on Juilliard’s Website.  JobScore’s privacy policy can be found here.
• Student Career Services: The privacy statement for the Student Career Services Network, which is hosted by Symplicity, can be found here.  
• Ticketing: When purchasing tickets to events held in certain concert halls, the Website may direct you to the Lincoln Center, Carnegie Hall, or another venue’s website and that venue’s privacy policy shall apply. For example, Lincoln Center’s policy can be found here.
• Admissions Blog: SquareSpace hosts our admissions blog. SquareSpace’s privacy policy can be found here.
• Planned Giving: Planned Giving helps users include Juilliard in their own long-term financial plans. Planned Giving’s privacy policy can be found here.

Information You Provide to Us

“Personal Information” is information that can be used to identify you as an individual or allow someone to contact you.  We may collect Personal Information such as your name, date of birth, postal addresses, email addresses, telephone numbers, photograph, gender, donation information, credit card and other payment information, purchase, site browsing and transaction history, social security number, year you plan to begin study, current grade, other demographic information, interests and any other information you provide to us online. For example, we collect Personal Information when you conduct a transaction on this Website, fill out an application via this Website or our partner’s site, register for information about our digital products, create an alumni, student, or other account on this Website, sign up for our newsletters, make a donation, make online purchases of products or tickets to events, complete any quizzes or surveys, or submit a comment or question to us by email or by the “contact admissions” feature, or similar feature on this Website. We may also collect additional Personal Information contributed by you, if we provide you with the capability to upload a photo or contribute to a blog, wiki or other social forum on this Website.

Information Gathered Automatically 

When you visit a Website, some information is automatically collected by us. For example, our servers automatically collect your IP address when you visit this Website, and we may associate that with your domain name or that of your Internet access provider. We receive data from or about the computer and/or mobile device that you use to access and/or install the Website, including data about the computer’s or mobile device’s operating system and the browser used to access the Website. We may also capture certain “clickstream data” pertaining to your site usage (such information referred to as “Website Usage Information”).  Clickstream data includes, for example, information about your computer or mobile device, web browser and operating system and their settings, the referring page that linked you to the Website, the pages, content or ads, to the extent ads have been included on the Website, that you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave the Website, and any search terms you have entered on the Website or a referral site. We may record your interactions with the Website, view any information that you may enter into the Website’s fields and create video recordings of your user session. Such video recordings capture your interactions with the Website (such as the movements of your cursor, the pages of the Website you visit and any information you may enter into the Website’s fields). Such video recordings do not capture your interactions with other websites or your interactions with your computer or mobile device that are unrelated to the Website.

In addition, we may deploy various tracking technologies on the Websites to collect additional information about your Website visits.  For example:

• Cookies: Cookies are small data files stored on your computer or device at the request of a website.  A cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was at this Website in the past, and relate your use of the Website to other information about you, such as your Website Usage Information and Personal Information.  Cookies may also be used to enhance your experience on a Website (for example, by storing your username so you can log in easily, keeping you logged into the Website after you have provided your password, and storing the contents of your shopping cart as you browse) or to collect general usage and aggregated statistical information and detect and prevent fraud.  Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of the Website or its features.  To learn more about the use of cookies, including how to manage or delete them, click here.
• Local Shared Object: Local shared objects, such as “Flash cookies,” may be stored on your computer or device using a media player or other software installed on your computer or device.  Local shared objects operate like cookies, but cannot be managed in the same way.  Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings.  For example, for information on managing Flash cookies click here.   
• HTML5: HTML5 (the language some websites are coded in) may be used to store information on your computer or device about your Website usage activities.  This information can be retrieved by us to determine how this Website is being used by our visitors, how it can be improved, and to customize it for our users.
• Cache cookies: Cache cookies, such as eTags, may be used to identify your computer or device as the same computer or device that visited our Website or another website in the past.
• Clear GIFs: A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that can be placed on a web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our web pages.

These tracking technologies may be deployed by us and/or by our service providers on our behalf. These technologies enable us to assign a unique number to you, and relate your Website Usage Information to other information about you, including your Personal Information.

By using this Website, you consent to our use of these tracking technologies as described above.

Information Obtained from Third Parties

We may supplement the information obtained from you with information that is obtained from third parties. The type of information that is shared with us could include, for example, contact information (like name and email address) and user demographic information (like zip code, age or income level), as well as other types of Personal Information and non-personally identifiable information. We will use such supplemental information received or obtained from third parties in accordance with this Policy.

Do Not Track Disclosures

Some web browsers may transmit “do-not-track” (DNT) signals to the websites with which the user communicates.  Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them.  Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, we currently do not change our tracking practices (which are explained in more detail directly above) in response to DNT settings in your web browser. We do not require third party service providers to honor DNT settings in any particular way. If and when a final standard is established and accepted, we may reassess how to respond to these signals.

We and our service providers may use the information we collect from and about you to perform a variety of functions, including the following:

• enabling users to use this Website and its features
• processing and fulfilling your transactions online on the Juilliard “Make a Gift” page, the Performance Calendar page, in the Juilliard Store, and otherwise
• enabling prospective candidates to apply to Juilliard programs
• developing new offerings, including mobile apps and other interactive products
• administering our Websites and your student, alumni, or other account with us 
• responding to your requests, questions, and concerns 
• market research
• informing users about the availability of new features and offerings
• facilitating the provision of software updates and product support for applications and programs
• informing users of the availability of content supplements for existing applications
• sending you marketing and other communications, including information about our and others particular programs, services, events, and products that we think might be of interest to you 
• protecting our rights and property  
• to prevent fraud
• displaying ads to you on our Website or other websites pertaining to your interests and history with us
• to administer contests and sweepstakes conducted by us or on our behalf
• customizing our Website to your interests and history with us
• other purposes disclosed when Personal Information is submitted to us

We may match information collected from you through different means or at different times, including both Personal Information and Website Usage Information, and use such information along with information obtained from other sources (including third parties) as described above. We or our service providers may also use your information to assess the level of interest in, and use of, our digital products, Websites, our emails and our other messaging campaigns both on an individual basis and in the aggregate.

Yes.  We may share the information we collect on this Website with others for a variety of reasons.  In addition to the kinds of information sharing you might expect, such as sharing within Juilliard and with third parties who need your information in order to provide services to us (or on our behalf), and sharing what you voluntarily post to public areas on this Website with other Website users, we may share your information:

• with our affiliates and other third parties for their marketing and other purposes, unless you tell us not to by following the instructions in the Opt in and Opt out section of this Policy
• with our co-sponsor(s) if we obtain your information in connection with a contest, offering, or other promotional activity that is jointly offered by us and any third parties, unless you instruct us not to by following the instructions in the Opt in and Opt out section of this Policy
• when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law
• in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of business

In addition, we may share non-personally identifiable Website Usage Information (including aggregate data) with others for their own use, in a form that does not include your name or contact information. 

Furthermore, when you use our Websites, certain information you post or share, such as comments, or other content or information, may be accessible to faculty, staff, and other users of the Website. If such portion of the Website is only available to you as a Juilliard alumni or student, only other users who are also able to log in to such portion of the Website will have access to information you post or share there. For members of the Juilliard Alumni Online Community, the information you share as an alumni may be made available to other alumni through the Online Alumni Directory, but participation in the Directory is voluntary. You are given the opportunity to opt out of the Online Alumni Directory when you register for the Online Community. If you have opted in, you can still determine what personal data to display on an item-by-item basis by unchecking the "Make Private" checkbox on in your Profile Update form, which defaults to private (that is, "Do Not Display") for all fields except alumni last names and class years.  Students may opt out of being listed on the student online directory by visiting the Registrar’s office.

Alumni, students, and faculty who choose to be included in the Private Teacher Directory understand that the Personal Information they provide to Juilliard for the purpose of inclusion in the Private Teacher Directory shall be made publicly available on the Website and Juilliard shall not be liable for any potential damages associated with the public sharing of such information.

You may have the right to “opt in” and/or “opt out” of certain of our uses and disclosures of your Personal Information.  For example, you may opt out of promotional emails from certain areas of our Websites by either clicking on an opt out or “unsubscribe” link, to the extent one is provided in the promotional email, or by responding to the email address given within the promotional email.

If you want us not to share (or stop sharing) your Personal Information with third parties for their direct marketing use, please send us an email at: [email protected] indicating that you are asking us to stop sharing your information with third parties. Please note that we will not be responsible for any communications that you may receive from entities that received your Personal Information prior to the date of your request.  In these cases, please contact that entity directly.

We may send text messages to you, including text messages relating to audition information for applicants and as part of Juilliard’s Community Alert System during an emergency.  Please see the “Text Messaging” Section below for information on how to opt out of text messaging.

Our Websites that are mobile applications may have features to “push” messages to you. You can opt out of receiving those messages through functionality offered based on your mobile device.

We may choose to display advertisements on this Website and elsewhere, and such advertisements may be customized to your interests and preferences based on your Personally Information and Website Usage Information collected through our Websites unless you opt out by following the instructions that can be found at the Network Advertising Initiative's (“NAI”) Ad Network opt-out page at http://www.networkadvertising.org/choices/ or the Digital Advertising Alliance's opt-out page at http://www.aboutads.info/choices/. You have to opt-out using each of your web browsing applications separately.  However, if you opt-out we may still suggest offerings to you on this Website based on your history at this Website.

We use Google Analytics to generate analytics reports on the usage of this Website.  To opt out of your Website Usage Information being included in our Google analytics reports, you may follow these instructions. To learn more about Google Analytics, please visit the Google Analytics Privacy Overview.

Please understand that it may take us a few days to process any opt out request and that even if you opt out of receiving certain correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

We maintain a presence on several social networking and blogging platforms, including, without limitation, Facebook, Twitter, YouTube, Pinterest, and Instagram, and we also incorporate some third party social networking features onto our Websites. Through these platforms and features, as well as additional platforms and features, whether now known or hereafter developed, we may receive some Personal Information and some Website Usage Information about you, and this Policy applies to the information that we collect through such platforms.  However, such third party social networking platforms and blogging platforms have their own privacy policies which explain how they will use, protect and share your information, including any information you share on those platforms through our Websites, and we encourage you to read them.

By submitting your mobile phone number, you consent for Juilliard to send text messages (“Text Messaging”) about Juilliard to the mobile device associated with that number through any mechanism (including through an automatic system), , including, but not limited to, messages to applicants to regarding audition scheduling and messages during an emergency as part of Juilliard’s Community Alert System.   Message and data rates may apply. Consent is not required to purchase goods or services from Juilliard. You may not consent on behalf of someone else or provide someone else’s phone number.  We will use any information we collect in connection with our Text Messaging in accordance with this Policy.

You will have the ability to opt out of receiving text messages by following the instructions in the text message you receive or, in the case of emergency messaging, by logging into your account at http://wa.tiantianmai.net.

You may review, update or modify some of the Personal Information that is stored in your student, alumni, or other account on the Website (if applicable) by logging into your account at http://wa.tiantianmai.net. We may ask you to verify your identity and provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information.  Your right to delete your information is subject to our records retention policies.

While we endeavor to protect the security and integrity of sensitive Personal Information collected via our Websites, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that any information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.  If you correspond with us by email, text message, or even through web forms like a “contact admissions” feature on this Website, you should be aware that your transmission might not be secure.  A third party could view the information you send in transit by such means.  We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.

If you create a student, alumni or other account on this Website, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity that occurs using your account credentials, whether or not you authorized such activity.  Please notify us of any unauthorized use of your password or account or any other breach of security.

If we believe that the security of your Personal Information in our care may have been compromised, we may seek to notify you of that development.  If a notification is appropriate, we will endeavor to notify you as promptly as possible under the circumstances.  If we have your email address, we may notify you by email.  You consent to our use of email as a means of such notification.  If you prefer for us to use the U.S. Postal Service to notify you in this situation, please email us at [email protected].

This Website may contain links, banners, advertisements or other features that lead to other websites, including sites from which you may obtain our mobile applications.  We are not responsible for these other sites and their privacy practices, and their privacy policy, and not this one, will govern the collection of your information on those sites.   We encourage you to read the privacy statements of each website visited after leaving this Website to learn about how your information is treated by others.

While Juilliard offers programs for children at certain times of the year, and provides information about those programs on this Website, this Website is intended solely for users who are thirteen (13) years of age or older.  We do not knowingly collect Personal Information from Users under thirteen (13) without prior verified parental consent.  If you are under the age of thirteen (13), please do not provide Personal Information of any kind whatsoever.

We reserve the right to change this Policy from time to time, and such changes will be effective with respect to this Website immediately upon posting on this Website.  We will notify you of material changes to this Policy by other means, including, for example, by posting the revised Policy with the date it was revised on this page or by email. We encourage you to periodically review this Policy to stay informed about how we are protecting the information we collect.

If you have any questions or comments regarding our privacy practices, you may contact us at [email protected].

Effective Date:  August 10, 2017